Making outbound calls efficient is not an easy task. Power Dialer is our solution to streamline outbound calls flows, whether you're calling cold or warm leads, following up with a customer list, or tracking customer payments.
Save time and maximize the number coverage per session, while minimizing manual tasks. No more switching between tools and copying and pasting phone numbers between calls. Import numbers in one click into your dialing list and start calling without interruption. Post-call working time ensures accurate record keeping - no more missing notes or tags at the end of each dial.
Your dialing list is easily accessible from the To-Do view, and can be updated or launched at any time.
How to Access The Power Dialer
The Power Dialer feature is currently available on the Aircall Professional plan.
It is supported in the Aircall application on desktop, phone.aircall.io, and Aircall's CTI with some integrations.
Mobile devices using the Aircall application will not be able to use the Power dialer.
⚠️ Please note: if you are logged both into the Aircall Phone and the CTI, the Power Dialer will trigger in the Aircall Phone over the CTI.
Visit the To-Do view for easy list import and dialing. To use it with the Chrome extension, make sure that you have the latest version installed from the Chrome web store.
⚠️ Please note to hide the Power Dialer from view, simply click the arrow next to it in the To-Do section of the app. The Power Dialer will remain in a collapsed state until a user manually expands it again.
How to add numbers to the list?
The Power Dialer works based on the imported list. There are several ways to integrate phone numbers into your Power Dialer list: import a CSV file, copy-paste numbers, or add numbers via Aircall's Chrome browser extension.
Import numbers via CSV file
To prepare a CSV file to import, please keep in mind these quick tips:
- File size is limited to 1MB or 1000 contacts
- Numbers must be in the E.164 format
- First column containing the numbers should have a “title”
- You can download a template by clicking “Download template” in the Import numbers view
⚠️ Please note: the importer only recognizes column A of a spreadsheet and all others are ignored. Please ensure numbers are stored in column A.
⚠️ Please note: if you use Google sheets, make sure that you download your list in the (.csv) format.
To import numbers via .CSV to the Power Dialer:
- Click “Create list” in the Power Dialer menu of the To-Do view
- Drag and drop the CSV file with expected number format or select it from the computer's internal documents
- Use a template by clicking “Download template” or create your own .csv file
- Your list is successfully imported
Copy-paste numbers
When preparing a list please keep in mind these tips:
- Lists are limited to 1,000 contacts
- Numbers must be in the E.164 format
- Separator between values must be a comma or semicolon
Follow these steps:
- Click “Create list” in the Power Dialer menu of the To-Do view
- Then “Enter manually” button
- Copy & paste the numbers is expected format or enter them manually
- Hit “Add numbers”
- Your list is successfully added!
Add numbers with Aircall’s browser extension
When you activate the “Show numbers panel on pages” in your Aircall browser extension, it automatically detects phone numbers in the web pages you visit and you can add them to your dialing list. You can find out more about how it works by reading this article.Manage list
From the To-Do view you can see the “My dialing list” with the number of imported numbers and the “Start session” button. You can access the list at any time by clicking “My dialing list”, the detailed list of numbers will be shown.
If the numbers are already known in the system you will see some contact details, such as First and Last Name, Company Name and some lines from Contact Notes. Otherwise, only the number will be displayed.
From this view you can modify the list, if required. Delete numbers one by one or delete the list with the “Archive list” button. Add more numbers by importing the new CSV file or by entering the numbers manually. Numbers added from the web pages with Chrome extension will be also integrated in this list (for more details see this article).
Errors and duplicates
In case of file format or size issues, you will be notified as follows:
- “Import failed - no numbers added. Please make sure your file is in .CSV format and try again”
- “Import failed - no numbers added. Please make sure your file contains a max of 1000 records and try again”
Invalid number format and duplicates are automatically rejected. If such a problem occurs, you will get a relevant summary and will be able to download errors:
- XX/XX numbers are imported successfully
- X errors and X duplicates are detected.
If none of these errors seem relevant you can skip this step and either move to dialing “Skip and move to dialing” or go “Back to import” to add more numbers.
Manage dialing session
Click on “Start Session” from the To-Do view or from the list details to begin dialing. Select the phone line you would like to use for this outbound calling session. This setting will be applied to all numbers and cannot be changed during a session.Once the session has been started, calls will automatically be presented to you respecting the list order.
During the session you can manage a specific call:
- “Skip to next” and move to the next number in the queue
- View information linked to your CRM in the call view
- Tag or comment within the call
Or manage the whole session:
- Delete one or more numbers from the sequence except for the call in progress
- Delete the entire sequence by Archiving the list
- Pause session in the upper right-hand corner to temporarily stop the calling sequence
- Add to Follow-up list a specific contact
Wrap-up Time
When using the Power Dialer, you benefit from the dedicated wrap-up time, if configured, after each call to add tags, notes or to do any necessary after call work. Once the wrap-up time expires the Power Dialer will automatically begin dialing the next number in the list.
If you have Mandatory Tagging enabled for your number, it will also pop up after the call as usual. Otherwise the Call Ended view will be displayed when wrap-up starts.
Learn more about setting up wrap-up time here.